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Signet Shakes Up Internal Structure

The company will be broken up into two chains of command.
Jan 24, 2018 10:24 AM   By Rapaport News
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RAPAPORT... Signet will implement a new organizational structure comprising two separate reporting lines that will both answer to president and chief customer officer Seb Hobbs (pictured). 

The move is intended to strengthen Signet’s efforts to “drive profitable comparable-store sales growth and deliver exceptional customer experiences,” said David Bouffard, Signet’s vice president of corporate affairs. By creating individual reporting lines, the jeweler hopes to improve accountability, upgrade its expertise for innovating and transforming the company, and provide clear progression opportunities. 

The new structure will create one reporting line for teams within each store brand, including Kay Jewelers, Zales/Peoples Jewellers, Jared and Piercing Pagoda. The second reporting line for functional teams will include marketing, merchandising and store operations.

Each team will have a leader who will provide a single point of accountability. They will report directly to Hobbs.  

Heading up the store teams are Bill Luth, executive general manager and executive vice president, Kay Jewelers; Adriaan Olivier, senior vice president for strategic diamond outsourcing; David Gaynes, vice president of product development; Jamie Singleton, executive general manager and executive vice president, Zales and Peoples Jewellers; Kecia Caffie, general merchandise manager of Piercing Pagoda; and a yet-to-be-named executive general manager for Jared.  

The leaders of functional teams will be Katy Jones, executive vice president and head of store operations; Mark Censoprano, executive vice president and head of marketing; and an as-yet-unnamed head of merchandising.

The changes to Signet’s structure have not impacted the group’s UK businesses.
Tags: Bill Luth, david bouffard, David Gaynes, Jamie Singleton, Jared, Katy Jones, Kay Jewelers, Kecia Caffie, Mark Censoprano, organizational structure, Peoples Jewellers, Piercing Pagoda, Rapaport News, reporting teams, Seb Hobbs, Signet, zales
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